From The Honest Broker:

So many businesses and industries could learn a lot from this. Every time you go into a big chain store, you feel that everything that put it in that position has been sucked out.

I remember loving going to Dixons in the UK when it first got some notoriety. It died several years ago from Rigor Mortis, and being the most absolutely shitty experience in the UK.

I also love this line in the article:

I now have a rule of thumb: “There is no substitute for good decisions at the top—and no remedy for stupid ones.”

2 January 2023 — French West Indies